Question 1

What is the minimum order quantity?

Accepted Answer

MOQ depends on the box type and finishing, typically starting around 500–1,000 units. Tell us your product and we'll confirm the exact minimum.

Question 2

Can I order a small sample first?

Accepted Answer

Yes. We can produce a sample so you can check structure and print quality before mass production.

Question 3

What information do you need for an accurate quote?

Accepted Answer

Box type, dimensions (L×W×H), material, printing, finishing, and quantity. If you're unsure, just describe your product and we'll recommend options.

Question 4

Why do you ask about my budget?

Accepted Answer

Knowing your budget lets us recommend the best combination of material, printing and finishing within range — not to raise the price.

Question 5

What is the difference between CMYK and RGB?

Accepted Answer

RGB is for screens (red, green, and blue light), while CMYK is for printing (cyan, magenta, yellow, and black ink). For accurate print results, always supply your design files in CMYK — RGB colors can appear noticeably different once printed.

Question 6

What is a print-ready design file?

Accepted Answer

A print-ready file is a vector file (AI or PDF) prepared for production — set in CMYK, with outlined fonts, proper cut/fold lines, and at least 3 mm of bleed. Don't have one? Our designers can create it for you.

Question 7

Which paper is safe for food packaging?

Accepted Answer

We use food-safe paper and soy-based ink on all products, so packaging is safe for direct food contact.

Question 8

Can you design the package for us?

Accepted Answer

Yes. Our in-house package designers can develop structure and artwork based on your brand guidelines.

Question 9

How long does custom box production take?

Accepted Answer

Typically 2–4 weeks after artwork and sample approval, depending on quantity and finishing. We'll confirm a schedule with your quote.

Question 10

What shipping options are available for U.S. customers?

Accepted Answer

We support air and sea freight, including FOB terms. We'll recommend the best option based on volume and timing.

Question 11

Can I pay via PayPal?

Accepted Answer

Yes, PayPal is available for smaller orders. For larger orders we also accept bank transfer (T/T).

Question 12

What happens if a product defect is found?

Accepted Answer

Contact us with photos and your item number. We review every claim and arrange remake or compensation for verified defects.

Frequently Asked Questions

Design & Structure

Quote & Pricing

Production & Process

MOQ & Samples

Payment & Contract

Shipping & Export

After-care